> For the complete documentation index, see [llms.txt](https://docs.avis.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avis.net/avis-creative-studio/faq.md). # FAQ Answers about Avis Creative Studio: 4K video upscaling, image to video, short films, green screen, previsualization, lip sync and costs. ### Who is Avis Creative Studio for? Avis Creative Studio is for people who create professionally, including filmmakers, directors, creative and production teams, game creators, agencies and digital or e-commerce content teams. It is built for people who want to explore what AI can do while staying in control of their ideas, process and creative results. ### What is the difference between Avis Gateway and Avis Creative Studio? Both are part of the **Avis** ecosystem, but they serve different ways of working: * **Avis Gateway:** Infrastructure for developers and businesses to access, integrate and operate AI models. * **Avis Creative Studio:** A visual workspace where creative professionals create, edit and develop content with AI through creative tools and workflows. ### Is my Avis Gateway account synced with Avis Creative Studio? Yes. Avis Gateway and Avis Creative Studio use the same **Avis Account**. Your balance is also shared across the Avis ecosystem. ### Can I upscale a video to 4K? Yes. Select a Video Node, choose **Upscale** in the Video Node tools, set the output resolution (up to 4K), and check the estimate before you click **Upscale**. Upscaling makes a clip sharper but cannot add detail that was never there, so start with a short test clip. ### Can I turn an image into a video? Yes. In a Video Node, choose **Video from start frame** to use an image as the first frame, or add reference images, videos or text, then write a prompt and click **Generate**. ### Can I make a short film or micro-drama with Avis Creative Studio? Yes. You can develop the script and storyboard in the **Script Node**, build references in the Image Node, previs scenes in **3D Staging**, generate shots in the Video Node, and finish the sequence with the timeline editing tools, all in one Canvas project. ### Can I remove the background from a video or use it like a green screen? Yes. **AVIS Background Remover** removes the background from images and videos. For rotoscoping, **Object Tracker** follows an object through a clip and creates a per-frame mask or cutout. ### Can I use Avis Creative Studio for previsualization and storyboards? Yes. **3D Staging** is a previsualization space where you build scenes, place characters and set up cameras. The **Script Node** and the storyboard tools in the Image Node help you develop storyboards scene by scene. ### Can I add dubbing or lip sync to a video? Yes. You can build or change dialogue on a timeline with **Dubbing**, then use **Lip Sync** to match the character’s mouth movements to the new dialogue. See **Post-Editing** in the AVIS Film Showcase. ### Web version or Desktop app — which should I use? We recommend the **Desktop app** to unlock all features and get the smoothest experience. The Web version is great when you need quick access from a browser. ### Are my Workspaces synced across devices? Your Workspaces are synced across devices and between the **Web version** and the **Desktop app**. ### Does every generation cost money? No. Only features that use **paid cloud AI models** deduct from your balance; features that run **locally on your computer** do not. Your balance is shared across the Avis ecosystem. ### How do I top up my balance?

Top up checkout

1. Sign in with your Avis account at console.avis.net/profile and choose **Top up.** 2. Enter the amount, or choose a quick amount ($2, $20 or $200). 3. Select a **payment provider (MoMo or VNPAY),** then choose a **payment method**. For example, with MoMo you can pay with your **MoMo wallet** or a **Domestic Card.** 4. If you need an invoice, check **Request VAT Invoice**. **VAT** is added and the **Total Payable** is shown. 5. Review the amount, then click Pay. By clicking **Pay**, you agree to the Terms of Service and API Terms of Use. Your balance is shared across the Avis ecosystem. ### Is the estimated cost next to the Generate button exact? The estimate updates whenever you change the model, resolution, duration, audio or references. The final cost is shown in the task log after the run. ### Am I charged again if I retry a failed task? No duplicate charge is made for the same task. Check the log on the node to see the cost of each run. ### Can I use images or videos as references? Yes, depending on the AI model you use. If the model supports **Image Reference** or **Video Reference**, you can use images or videos as input; some models only accept text or other input types. ### Can I import assets created outside Avis Creative Studio? Yes. You can import assets from other apps into your Workspace and keep using them in your workflow. ### Where are my generated assets saved? Generated assets are saved in your Workspaces and can be accessed again from the related project. ### Which file formats are supported? Supported formats depend on the asset type and the tool you are using. ### Which tasks run locally and which use the cloud? It depends on the feature. Some tasks run **locally on your computer**, while tasks that need AI models are processed in the **cloud**. ### What should I do if a generation or processing task fails? Check the logs for that task directly on the node you are working on. The logs tell you why the task failed so you can decide how to fix it. Common reasons a video task fails: the frame rate is not supported (for example 29.97 FPS), the video is longer than 30 seconds, or the resolution is not supported. Read the error message on the node, fix the video and try again. If the problem continues, contact Avis support at [**hi@avis.net**](mailto:hi@avis.net). ### Why can't I sign in with Google on Safari? Google sign-in may not work in Safari. Use Chrome to sign in. ### Where can I get help? If you run into any issues, contact Avis at [**hi@avis.net**](mailto:hi@avis.net) or through the official Avis support and community channels. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.avis.net/avis-creative-studio/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.