> For the complete documentation index, see [llms.txt](https://docs.avis.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avis.net/guide/terms-and-conditions/delivery-policy.md). # DELIVERY POLICY ### Scope of application This policy applies to every purchase of a Service Package offered on the AVIS website (the “**Service**”). ### Service activation Because the AVIS Service is a digital product, once the User completes payment successfully, the Service is activated through the following methods: 1. Account activation: The Service Package is automatically credited to the User’s account immediately after the system confirms that payment has been successful. 2. Order confirmation by email: The system sends a confirmation email to the email address registered by the User, including the Order Code, the name of the registered Service Package, the Usage Quota, the term of use and access instructions. 3. Lookup within the account: The User may check the remaining Usage Quota and the transaction history under the “Account” section on the Website. AVIS does not issue products in the form of tangible goods and does not use any third-party shipping service. The User is not required to pay any delivery fee. ### Service activation time | Case | Activation time | | ----------------------------------------------------------------------------------- | ---------------------------------------------------------------------- | | Successful transaction | Immediately, within a maximum of 05 minutes | | Payment requiring additional verification (transaction review, bank reconciliation) | Within 24 working hours | | Technical incident of the system or the payment gateway | AVIS notifies the User and resolves the matter within 48 working hours | The term of use of each Service Package is clearly stated on the Pricing page and on the Service Package confirmation page. ### Service Package confirmation and review process 1. The User selects a Service Package and clicks “Buy”/“Subscribe”. 2. The User provides/checks the order information (full name, email, phone number). 3. The system displays a confirmation page showing in full the name of the Service Package, the Usage Quota, the list price, the promotional price, taxes and the total amount for the User to review. 4. The User ticks the box confirming that the Service Package and order information above is accurate and selects a payment method. 5. The User makes the payment and receives a “Payment successful” screen together with the Order Code. 6. The Service is activated and a confirmation email is sent to the User. ### Checking the Service upon receipt The User is responsible for checking, immediately after receiving the confirmation email: that the Usage Quota has been credited, that the Service Package is the one purchased, and the term of use. If any discrepancy is found, the User is kindly requested to contact the support department within 48 hours from receipt of the confirmation email for reconciliation and resolution. ### Handling Service delivery incidents 1. Where payment has been made successfully but the account has not been credited with the Usage Quota after the time stated in Section 3, the User shall contact AVIS with the Order Code and the payment voucher for manual activation. 2. Where an error in the AVIS system results in the Service not being provided, AVIS will re-activate the Service or issue a refund in accordance with the AVIS [Service Testing and Refund Policy](/guide/terms-and-conditions/service-testing-and-refund-policy.md). 3. Where the email information provided by the User is incorrect and, as a result, the confirmation is not received, the User is kindly requested to contact AVIS for assistance in updating the email address. ### Support information Business name: AVIS AI Joint Stock Company Enterprise code: 0318832218 Head office address: No. 2 Truong Quoc Dung, Phu Nhuan Ward, Ho Chi Minh City Email: Hotline: 028 9999 9898 --- # Agent Instructions This documentation is published with GitBook. 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