> For the complete documentation index, see [llms.txt](https://docs.avis.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avis.net/guide/terms-and-conditions/general-terms-and-conditions.md).
# GENERAL TERMS AND CONDITIONS
Last updated: 27/7/2026
Welcome to the AVIS platform - a platform providing services that use artificial intelligence (“**AI**”) at , its subdomains and any other AVIS website displaying a link to these Terms and Conditions of Services (collectively, the “**Website**”), operated by AVIS AI Joint Stock Company, enterprise code 0318832218, with its head office at No. 2 Truong Quoc Dung, Phu Nhuan Ward, Ho Chi Minh City (hereinafter referred to as “**AVIS**”, “**We**”). The service provided by AVIS to you operates on the basis of integrating and using the technology infrastructure and artificial intelligence models of Developers (as defined below). Accordingly, AVIS acts as the party that develops and operates the interface, the application features and the service experience for users, while the core functions relating to the processing of Input Content (as defined in these Terms and Conditions of Services), the generation of Output Content using artificial intelligence, inference models, output optimisation and the operation of the technical infrastructure serving the Services are carried out in whole or in part by the systems and technology of the Developers.
Before accessing, registering an account or using any part of the Services, you must read carefully and agree to the entire contents of these Terms and Conditions of Services (the “**Terms**”). Your clicking of the “I agree” button and/or continued use of the Services means that you have read, understood and agreed to be legally bound by these Terms, the AVIS [Personal Data Protection Policy](/guide/terms-and-conditions/personal-data-protection-policy.md), as well as all terms of use of the Developers as prescribed from time to time (hereinafter referred to as the “**Developer Policies**”). The list of Developers and the Developer Policies will be updated by AVIS from time to time in the Appendix attached to these Terms (the “**Developer Appendix**”). However, for the avoidance of doubt, the Developer Appendix may be incomplete and inaccurate, as AVIS cannot update the Developer Appendix in real time to reflect changes to the Developer Policies. Accordingly, the Developer Appendix serves as a reference list for Users, and Users are responsible for independently informing themselves of the Developer Policies before using any Services on the Website.
If you do not agree with any content of these Terms, please cease accessing the Website and using the Services.
## ARTICLE 1. DEFINITIONS
1. “**Third party**” means any organisation or individual other than AVIS or the User, including but not limited to Developers, technology partners, payment providers, authentication providers and competent State authorities.
2. “**Services**” means the products, tools, features, applications, application programming interfaces (APIs) and other services provided by the Company on the Website as described in Article 3, including but not limited to generating, adjusting, permitting the download of and sharing videos created by AI Models.
3. “**Usage Quota**” means the internal accounting unit (commonly called a token) used by the Company to measure the level of use of the Service. The Usage Quota is not currency, has no cash conversion value and cannot be assigned, transferred or otherwise disposed of, unless the Company provides otherwise.
4. “**Service Package**” means the paid service package that the User subscribes to in order to use the Services on the Website for each billing cycle.
5. “**AI Model**” means machine learning models, large language models, generative models and related algorithms developed, licensed or integrated by the Company from Developers in order to develop, operate and provide the Services.
6. “**Developer**” means organisations that design, build, train, test or fine-tune all or part of a model, algorithm or artificial intelligence and that have direct control over the technical methods, training data or model parameters, and that are at the same time the providers of the underlying infrastructure and AI Models for AVIS.
7. “**User**” or “**You**” means an individual aged 18 or over with full civil act capacity who registers an account and/or uses the Services.
8. “**Group Companies**” includes the Company and its affiliates, parent company, subsidiaries, partners, contractors and service providers acting on behalf of the Company.
9. “**Output Content**” means video, images and/or any digital content generated by an AI Model on the basis of the User’s Input Content through the Services.
10. “**Input Content**” means any data, text, images, video, audio, files and/or other data uploaded, entered or provided by the User to the Website for the purpose of generating Output Content through the Services.
11. “**Applicable Law**” means the laws of Vietnam and the laws of any other country or territory relevant to the User’s use of the Services.
12. “**Account**” means the registered account created by the User on the Website in order to use the Services.
## ARTICLE 2. SCOPE OF APPLICATION AND ACCEPTANCE OF THE TERMS
1. These Terms of Use govern the legal relationship between AVIS and the User in respect of the User’s access to, registration for and use of the Services on the Website.
2. These Terms of Use apply in addition to, and consistently with, the [Personal Data Protection Policy](/guide/terms-and-conditions/personal-data-protection-policy.md), the [Delivery Policy](/guide/terms-and-conditions/delivery-policy.md), the [Service Testing and Refund Policy](/guide/terms-and-conditions/service-testing-and-refund-policy.md) and other policies published by AVIS on the Website from time to time. In the event of a conflict between these documents, these Terms shall prevail, unless expressly provided otherwise.
3. The User acknowledges that the use of the Services depends on the technology and services provided by Developers. Accordingly, the obligations that AVIS must comply with towards API Partners apply correspondingly to the User under the Developer Policies. The User undertakes that (i) they have read, researched and clearly understood all provisions of the Developer Policies before using the Services on the Website, and (ii) they are personally responsible to the Developer if You breach the Developer Policies.
4. Where the User accesses and uses the Services on behalf of an organisation, the User represents and warrants that they have the legal authority to bind that organisation to the entire contents of the Terms. In that case, provisions relating to the “User” shall be understood to apply to that organisation as well.
5. AVIS has the right to amend and supplement these Terms of Use from time to time. The User’s continued use of the Services after the effective date of an amendment is deemed to be the User’s agreement to the amended version.
## ARTICLE 3. DESCRIPTION OF THE SERVICES
1. The Website provides the Services allowing the User to generate Output Content from Input Content through AI Models provided by Developers. The Services may include, but is not limited to: (a) text-to-video generation; (b) image-to-video generation; (c) editing and adjusting Output Content; and (d) storing, downloading and sharing Output Content within the permitted scope. The specific features of the Services may change, be upgraded, supplemented or removed from time to time at the Company’s discretion.
2. Subject to the User’s full compliance with the Terms and full payment of the applicable fees (if any), the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services in accordance with the Terms and the Developer Policies.
3. The general Services provision process comprises the following steps:
**Step 1. Account registration:** The User creates an account on the Website using an email address or a supported third-party account, and verifies the email address/phone number as required by the Company;
**Step 2. Acceptance of the Terms:** The User reads and confirms agreement to the Terms, the [Personal Data Protection Policy](/guide/terms-and-conditions/personal-data-protection-policy.md) and related policies;
**Step 3. Package selection:** The User uses the free features (if any) or subscribes to a suitable paid Service Package; and makes payment using the [Payment Methods](/guide/terms-and-conditions/payment-methods.md);
**Step 4. Content generation:** The User uploads Input Content (prompts, images, video, text) and selects AI Models; the system processes and produces Output Content;
**Step 5. Use of results:** The User may preview, download, share, further edit or delete the Output Content; the User is solely responsible for exploiting the Output Content in accordance with these Terms and the Developer Policies;
**Step 6. Support and complaints:** The User is supported by the Company using the contact details stated in Article 16 of these Terms if they encounter any issue caused by an error of the Company or the Website.
4. The User acknowledges and agrees that (i) AI technology is experimental in nature and under development; (ii) Output Content is generated automatically and may not be unique - other Users may receive Output Content that is the same as or similar to the Output Content You receive when using the Service; (iii) Output Content may contain errors, inaccuracies, or content that is incorrect or inconsistent with the law and social morals, and the User must assess its suitability before using it for any purpose.
5. Territorial scope: The Service may only be used in countries and territories permitted by the Developers. AVIS has the right to restrict or refuse to provide the Service to Users in regions outside that scope.
6. Compliance with watermarks and AI notices: All Output Content generated by the Service may contain watermarks, metadata or identifying marks applied by the Developers and/or AVIS to indicate that the content was generated by AI. The User may NOT delete, conceal, modify or falsify these watermarks, metadata or identifying marks on the Output Content.
7. AVIS has full discretion to amend, supplement or discontinue all or part of the Service from time to time, with or without prior notice to the User, particularly where a Developer so requires or where the law changes.
## ARTICLE 4. USER ACCOUNT
1. The User must register an account with accurate, complete and up-to-date information (the “**Account**”). The User is responsible for keeping the login information (username, password) and other authentication information of the Account confidential, and is responsible for all activities arising from their account, including in the event of unauthorized third-party access due to the User’s failure to keep the login information secure. The User undertakes not to share, assign, lease or lend the Account in any form
The User is responsible for providing accurate and complete personal information as required by AVIS when registering and using the Account. By registering an Account and/or using the Services, the User confirms that they have read and agreed to the Avis [Personal Data Protection Policy](/guide/terms-and-conditions/personal-data-protection-policy.md).
2. The User must notify AVIS immediately upon detecting or suspecting unauthorized access to the Account. AVIS is not responsible for damage arising from the User’s failure to take the necessary measures to secure the Account.
3. Each email address may only be used to register one account, unless otherwise permitted by AVIS in writing.
4. The Company has the right to suspend, restrict or terminate the Account, withdraw the Usage Quota and refuse to provide the Services in the following cases:
5. The User breaches the Terms, the Developer Policies or other policies relating to the Services notified by the Company as applicable from time to time;
6. The User provides false, fraudulent or impersonating information, or uses the Account for unlawful purposes;
7. There is a request from a competent State authority or a requirement under the law;
8. Payment fraud, use of unlawful payment instruments, or unfounded chargeback claims are detected;
9. The Account has been continuously inactive for a long period under the Company’s policy from time to time.
## ARTICLE 5. SUBSCRIPTION PACKAGES, SERVICE FEES, PAYMENT AND USAGE QUOTA
1. **Service Packages and Service Fees**
2. The Company offers Service Packages with monthly, annual or other billing cycles. Details of the Service Fees, features, Usage Quota and usage limits of each Service Package are published on the Website from time to time.
3. The User is recommended to review carefully the Service Fee schedule and the applicable conditions before confirming a transaction. By confirming a payment transaction, the User agrees to the Service Fee schedule and the conditions listed at the time of the transaction.
4. The Company has the right to adjust the Service Fees and the Usage Quota structure from time to time. Changes to Service Fees will be notified to the User before they apply to the next Service Package. If the User does not agree with the new Service Fee level, the User has the right to cancel the Service Package before the date on which the new Service Fee takes effect.
5. **Payment**
6. The User agrees to pay in full and on time the applicable fees for the selected Service Package. Service Fees are inclusive or exclusive of applicable taxes as published on the Website.
7. Payment is made through the methods accepted on the Website, described in detail in the [Payment Methods](/guide/terms-and-conditions/payment-methods.md).
8. Where a payment transaction is unsuccessful, the Company has the right to suspend the provision of the Services until payment is completed.
9. **Service renewal**
10. Unless otherwise provided by the Company, the Service Package will automatically renew at the end of each billing cycle, at the cycle and fee level prevailing at the time of renewal.
11. The User may cancel auto-renewal at any time through the account management interface on the Website. Cancellation of auto-renewal takes effect from the next billing cycle; the Service Package remains effective until the end of the current billing cycle.
12. **Usage Quota**
13. Certain features of the Services consume Usage Quota. The Usage Quota consumption for each feature is published on the Website.
14. The Usage Quota is not money, has no cash conversion value and is non-refundable unless otherwise provided by law or decided otherwise by the Company.
15. The Usage Quota has a term of use as prescribed by the Service Package. Usage Quota not used up within a billing cycle may be carried forward or cancelled depending on the Service Package.
## ARTICLE 6. SERVICE TESTING AND REFUND POLICY
1. **Service testing policy:**
As the Services is a digital service provided automatically over the network environment, with no delivery of tangible goods, the provisions on “testing” are understood and applied in a manner consistent with the nature of a digital service, as follows:
1. Before confirming a paid transaction: The User has the right to use the free trial features (if any) to assess whether the Services meets their needs;
2. After generating Output Content: The User may preview the Output Content in the Services interface and adjust it by continuing to enter Input Content as desired. If the Output Content contains a technical error caused by the Company’s system (for example: the result cannot be displayed or cannot be downloaded), the User may contact the Company using the contact details in Article 16.
3. After the payment transaction is completed: The User may look up the transaction details, the electronic invoice and the Usage Quota usage history under the “Account” section on the Website.
4. **Refund policy:**
5. Method of return: as the Services is a digital service, no exchange/return of tangible goods arises. The “return” is effected in the form of a refund through the payment method originally used by the User, or the re-grant of an equivalent Usage Quota at the Company’s option, in the cases set out in the [Service Testing and Refund Policy](/guide/terms-and-conditions/service-testing-and-refund-policy.md);
6. Refund request deadline: The User must submit a refund request within 07 (seven) days from the date the transaction occurred or the date the error was discovered (whichever is later), for cases eligible for a refund under the [Service Testing and Refund Policy](/guide/terms-and-conditions/service-testing-and-refund-policy.md);
7. Refund processing time: The Company confirms receipt of the request within 03 (three) working days and responds with the outcome within 15 (fifteen) working days from the date complete information is received; the time for the refund actually to be received is from 07 (seven) to 21 (twenty-one) working days depending on the bank/payment gateway partner;
8. Cost of return: The Company does not charge a processing fee for valid refund requests; however, transaction fees charged by the card-issuing bank, the e-wallet or the payment gateway (exchange rate differences, international transaction fees, currency conversion fees) fall outside the scope of the Company’s refund;
9. The cases eligible and not eligible for a refund are listed in detail in the [Service Testing and Refund Policy](/guide/terms-and-conditions/service-testing-and-refund-policy.md), including but not limited to: duplicate transactions caused by a system error, and failure to activate the Service after payment.
## ARTICLE 7. INTELLECTUAL PROPERTY RIGHTS
1. Intellectual property in the Website and the AI Models: All intellectual property rights in the Website, source code, interface, trademarks, logos, other intellectual property rights and the AI Models (including the parameters, algorithms and source code of the AI Models) belong to AVIS, the Developers and/or relevant third parties. These Terms of Use do not transfer any of the intellectual property rights mentioned above to the User.
2. Intellectual property in the Input Content: To the extent permitted by law, intellectual property rights in the Input Content belong to the User or to a third party holding lawful rights. The User undertakes and warrants that:
3. The User is the lawful owner of, or has obtained all necessary rights, permissions and authorisations to use, the Input Content for the purposes of the Services;
4. The use of the Input Content and the Output Content generated from it does not infringe the rights of any Third party, including intellectual property rights, personal rights (image rights, voice rights), privacy rights and reputation rights;
5. The User has obtained the valid consent of the relevant organisation(s) or individual(s) where the Input Content contains (i) the image, voice or personal data of a real person; or (ii) the intellectual property of a third party.
The User is fully responsible before the law and to third parties for the Input Content and the use of the Output Content. Although the Developers and/or AVIS may deploy tools to moderate and screen Input Content and Output Content automatically on the Website, the User understands that the Company and the Developers do not verify or take responsibility for the accuracy, legality or appropriateness of such content.
3. Ownership of the Output Content: To the extent permitted by law, AVIS does not claim ownership of Output Content validly generated by the User through the Services. The User is entitled to use the Output Content for personal or commercial purposes, provided that the Service Fees have been paid in full and that the use of the Output Content complies with these Terms of Use, the Developer Policies and applicable law.
4. Restrictions on the Output Content:
5. The User may not use the Output Content to infringe the rights of a Third party.
6. The User may not use the Output Content, or any part of the Services, to train, fine-tune, calibrate or build any other AI model or algorithm, including a model that competes directly or indirectly with AVIS or the Developers.
7. The User understands that, due to the nature of generative AI, Output Content may be similar or identical, is not unique and may be generated for other Users of the same Services. The Company does not warrant the exclusivity or uniqueness of the Output Content. The User waives all claims against AVIS, the Developers and other Users relating to the similarity of Output Content.
8. Under Vietnamese law and prevailing international law, AI-generated Output Content may not be protected by intellectual property rights or may be protected only to a limited extent. The User is solely responsible for determining the protectability and lawful use of the Output Content.
9. Output Content may be marked, labelled or watermarked to indicate clearly that it is AI-generated content in accordance with the law. The User may not remove or falsify these marks.
10. Grant of rights to AVIS and the Developers: In order to operate, provide, improve and secure the Services, the User grants AVIS and the Developers (including their Group of Companies and subcontractors) a non-exclusive, royalty-free, sublicensable, worldwide and irrevocable right to use the Input Content and the Output Content within the following scope:
11. To operate, maintain, improve, upgrade and secure the Services, and to detect and prevent abuse of it;
12. To provide, process and generate Output Content for the User;
13. To comply with legal requirements and the requests of competent State authorities, and to resolve disputes.
14. Public sharing:
15. Where the User voluntarily shares Output Content publicly (posting it on social networks or content platforms, using it to build virtual characters, etc.), the User represents that they hold all necessary rights relating to the content generated. All such sharing, publication or use is carried out by the User at their own responsibility and risk.
16. When publishing or publicly sharing Output Content, the User represents and warrants that they hold all necessary rights, permissions and consents relating to that Input Content and Output Content, including intellectual property rights, personal rights, image rights, voice rights and privacy rights of all relevant individuals and/or organisations, and that such publication or sharing does not breach the law or the rights of any third party. The User is fully responsible for, and shall indemnify AVIS and the Developers against, all claims arising from such publication or sharing.
## ARTICLE 8. PROHIBITED CONTENT AND RESPONSIBLE USE
1. The User undertakes absolutely NOT to use the Services to generate, post, store, distribute, share or interact with any Input Content or Output Content falling within the following prohibited categories:
2. Content that infringes the rights of any individual or organisation, including privacy rights, personal rights, image rights, voice rights and intellectual property rights;
3. Content that supports, incites, instructs or facilitates unlawful activities, including the manufacture of prohibited or controlled substances, products or services;
4. Content that harms children or persons under 18 in any form, including grooming, abuse, sexual exploitation and pornographic depictions involving children;
5. Content that impersonates, or substitutes the voice or image of, an individual (living or deceased) without lawful consent, or for the purpose of fraud, attack or humiliation;
6. Content used for fraud, deception, or the dissemination of false information, fake news or deepfakes that cause confusion about the identity of real persons or real products;
7. Content that incites violence, terrorism or extremism, that divides people by race, religion, ethnicity or gender, or that encourages self-harm;
8. Pornographic or obscene content, sexually explicit depictions, or 18+ content contrary to Vietnamese law;
9. Content that infringes national security, opposes the State of the Socialist Republic of Vietnam, or harms national sovereignty, national interests or national unity under the Law on Cybersecurity and related legal documents;
10. Content that collects, processes or infers sensitive personal data (gender, race, religion, specific age, health status, biometric data, etc.) of third parties without a legal basis;
11. Content used for weapons activities, autonomous defence, critical infrastructure, controlled stimulants, or activities that may cause serious injury or death;
12. Content intended to disseminate false information, distortions, slander, or to offend the dignity, honour or reputation of organisations or individuals;
13. Content involving fraud, deception or misappropriation of property; distribution of malware or spyware; cyber attacks;
14. Content that seeks to disable, circumvent or interfere with the safety filters, moderation mechanisms and security measures of the Website, the AI models, or the watermarking mechanisms deployed by the Developers and/or AVIS;
15. Content that exploits vulnerabilities, or discloses security vulnerabilities of the Services to third parties or to the public without AVIS’ written consent;
16. Any other content prohibited under the Developer Policies and/or applicable law from time to time;
17. Other inappropriate content, as determined by the Company at its final and absolute discretion.
18. Responsible use requirements: The User agrees to: (a) carry out reasonable testing before using Output Content in a specific context; (b) apply an appropriate level of human oversight; (c) apply measures to avoid generating harmful Input Content and Output Content; (d) provide an appropriate notice to recipients of the Output Content that it was generated using AI; and (e) not use the Services for purposes that breach specialised laws (AI, data, copyright, cybersecurity).
19. The User shall use the feature for uploading images and video of real persons only where the holder of the personal rights has given lawful consent; AVIS has the right to require the User to provide evidence of consent or to undergo additional verification from time to time.
20. AVIS uses automated mechanisms (including safety filters, violating-content detection tools and watermarks) deployed by the Developers and/or AVIS. The existence of these mechanisms does NOT constitute any warranty by AVIS or the Developers that all Output Content is lawful or appropriate. The User bears full responsibility for the use of the Output Content.
## ARTICLE 9. LIMITATION OF AVIS’ LIABILITY
1. **Statement regarding the AI services**
2. To the maximum extent permitted by law, the Services are provided “as-is” and “as-available”. AVIS does not warrant that the Services will be uninterrupted, error-free or absolutely secure; nor does it warrant that the Output Content will be accurate, complete, lawful, fit for a particular purpose, or non-infringing of the rights of Third parties.
3. The User understands that AI Models may produce Output Content that is inaccurate, incomplete, misleading, biased or inappropriate. The Company does not warrant that the Output Content reflects the truth, the opinions of the Company, or is suitable for the User’s specific purpose of use.
4. Output Content is not a substitute for professional advice on medical, legal, financial, technical or other specialised matters. The User is obliged to check and evaluate the Output Content themselves before using it.
5. To the maximum extent permitted by law, AVIS is not liable for any indirect, consequential, special or punitive damages, or for damages arising from loss of revenue, loss of data, loss of reputation or loss of business opportunity arising out of or in connection with the use of the Services and/or the Output Content.
6. To the maximum extent permitted by law, AVIS’ total financial liability to a User, arising out of or in connection with the use of the Services in the one (01) year preceding the time the claim arises, shall not exceed the total Services Fee that that User has actually paid to AVIS in the corresponding period.
7. AVIS is not liable for any Output Content generated in the course of the User’s use of the Services, including but not limited to the following cases: (a) the User knows or ought to know that the Output Content is infringing in nature; (b) the User disables, circumvents or fails to use the safety features provided; (c) the Output Content is modified by the User or combined with products/services outside AVIS, giving rise to infringing consequences; (d) the User uses Input Content over which they have no lawful rights, resulting in infringing Output Content; (e) the claim arises from the User’s use of the Output Content in commercial activities that infringe trademark or related rights; or (f) the Output Content originates from Third-party content.
## ARTICLE 10. INDEMNIFICATION
1. The User agrees to defend, indemnify and hold harmless AVIS, its affiliates, officers, employees and agents, and the Group of Companies (including the Developers and the Developers’ related parties) from and against claims, lawsuits, demands, losses, damages and costs (including reasonable legal costs) arising out of or in connection with:
2. The User’s use or misuse of the Services;
3. The User’s provision of incorrect, incomplete or untruthful personal information when using the Website;
4. The User’s breach of these Terms, AVIS’ policies, the Developer Policies and/or applicable law;
5. The Input Content and Output Content generated or used by the User - in particular where it infringes the intellectual property rights, personal rights or privacy rights of a Third party;
6. The User’s interference with, disabling of or circumvention of the safety filters and moderation mechanisms;
7. The User’s uploading of Input Content containing the image or voice of a real person without valid consent;
8. The User’s products and services developed on the basis of the Input Content, to the extent related to the User’s conduct.
9. In the event that a Developer and/or a third party brings a lawsuit or claim against AVIS arising from the User’s conduct, AVIS has the right (but not the obligation) to notify the User, and the User is obliged to cooperate fully and provide the evidence, information and documents necessary for AVIS to protect its interests.
10. The User’s indemnity obligations under this Article 10 are not subject to the limitation of liability in Article 9 and continue in effect even after the User ceases using the Services/Website and/or the Company ceases providing the Services to the User for any reason.
## ARTICLE 11. SECURITY AND PERSONAL DATA PROTECTION
1. The collection, processing, storage and protection of the User’s personal data is carried out in accordance with the [Personal Data Protection Policy](/guide/terms-and-conditions/personal-data-protection-policy.md) published on the Website, which forms an integral part of these Terms.
2. By using the Services, the User confirms that they have read and agreed to the AVIS [Personal Data Protection Policy](/guide/terms-and-conditions/personal-data-protection-policy.md), and agrees that the Company may process their personal data in accordance with that policy and Vietnamese law.
## ARTICLE 12. SUSPENSION AND TERMINATION
1. The User may terminate the Account and cease using the Services at any time by carrying out the account closure procedure on the Website or by sending a request to AVIS’ Customer Care Department using the details in Article 16.
2. The Company has the right to suspend or terminate the Services and the User’s Account, with or without prior notice, in the following cases:
3. The User breaches the Terms or related policies;
4. There are reasonable grounds to believe that the User has engaged in fraud or abuse, or has harmed the Services, other users or the Company;
5. The Company decides to discontinue part or all of the Services for business reasons; or
6. At the request of a competent State authority or as required by law.
7. Where a Developer so requires, AVIS has the right to delete infringing content and/or replace or modify the Services without the User’s consent. In the event that a Developer terminates or suspends the provision of services to AVIS, AVIS has the right to terminate the provision of the corresponding Services to the User.
8. When an account is terminated, AVIS has the right (but not the obligation) to retain or delete the User’s Input Content and Output Content.
## ARTICLE 13. COMPLAINTS AND DISPUTE RESOLUTION
1. All complaints and feedback from Users relating to the Services are received and handled through AVIS’ customer care channel at email: ; hotline: 028 9999 9898. AVIS will respond within a maximum of five (05) working days from the date a valid complaint is received.
2. The parties give priority to resolving disputes through good-faith negotiation and conciliation. If negotiation cannot be achieved within thirty (30) days from the date the dispute arises, either party has the right to initiate proceedings before a competent Court under Vietnamese law.
3. These Terms are governed by and construed in accordance with Vietnamese law.
## ARTICLE 14. FORCE MAJEURE
AVIS is not liable for any delay in, or failure to perform, its obligations due to force majeure events, including but not limited to natural disasters, fire, epidemics, strikes, war, riots, widespread power, telecommunications or internet network failures, incidents affecting Developers or Third parties, acts of State authorities, or events beyond AVIS’ reasonable control.
## ARTICLE 15. GENERAL PROVISIONS
1. These Terms constitute the entire agreement between the User and AVIS regarding the use of the Services, and supersede all prior agreements and communications on the same subject matter.
2. AVIS has the right to amend and supplement the Terms from time to time. The updated version will be published on the Website together with the “Last updated” date. The User’s continued use of the Services after the updated version is published means that the User has read, understood and agreed to the updated version.
3. Severability: If any provision of these Terms of Use is declared invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
4. Assignment: The User may not assign their rights and obligations under these Terms of Use without AVIS’ written consent. AVIS has the right to assign all or part of these Terms of Use to a third party without the User’s consent, provided that this does not diminish the User’s lawful interests.
5. No waiver: AVIS’ failure to enforce any right or provision shall not be deemed a waiver of that right.
## ARTICLE 16. CONTACT INFORMATION
Business name: AVIS AI Joint Stock Company
Enterprise code: 0318832218
Head office address: No. 2 Truong Quoc Dung, Phu Nhuan Ward, Ho Chi Minh City
Email:
Hotline: 028 9999 9898
Legal representative: Nguyen The Vinh
## DEVELOPER APPENDIX
1. **BytePlus Pte Ltd:**
2. **Tencent:**
3. **Alibaba:**
4. **Pixverse:**
5. **Google:**
6. **MiniMax:**
7. **Z.ai:**
---
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